At ElroyVincent, we want you to be satisfied with your purchase.
Return Eligibility
Returns may be accepted within 30 days of receiving your order if:
- The item is unused
- The item is in its original condition
- Original packaging is included
- Proof of purchase is provided
Non-Returnable Items
For hygiene or product integrity reasons, we cannot accept returns for:
- Items showing signs of wear
- Damaged items caused by misuse
- Personalized or customized products
- Final sale or clearance items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- A brief description of the issue
We will review your request and provide an appropriate solution.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Exchanges
If you would like a different brooch, please contact our support team. Exchanges are subject to product availability.
Contact
For return requests or questions, please contact:
Email: desktop@elroyvincent.top